Refund and Returns Policy
Introduction
Thank you for shopping at https://www.corano.store. We want you to be completely satisfied with your purchase. This policy outlines the terms and conditions for returns and refunds.
Return Eligibility
Timeframe
You have 30 days from the date of delivery to request a return. Items must be in their original condition: unworn, unused, and with all tags attached.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Items marked as final sale
Return Process
Initiating a Return
To start a return, please contact our customer service team at [email protected] or +1 (405) 298-5528. You will need to provide your order number and reason for return.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance.
Refunds
Processing Time
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days.
Refund Method
Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us at [email protected].
Contact Information
For any questions about this policy, please contact us:
- Email: [email protected]
- Phone: +1 (405) 298-5528
- Address: 115 Southwest Jefferson Terrace, Oklahoma City, Oklahoma 73107, United States
Policy Changes
We reserve the right to modify this refund and returns policy at any time. Changes will be effective immediately upon posting to our website.